DIGITAL LEADERSHIP AND VALUE CREATION IN HEALTHCARE

Professor Gerard “Gerry” George is Group Managing Director of IMU Group, the parent company of IMU Education.

Prof George is on leave from Georgetown University’s McDonough School of Business in Washington D.C. (USA) where he holds the Tamsen and Michael Brown Family Professor of Entrepreneurship and Innovation. Previously, he served as Dean and Lee Kong Chian Chair Professor of Innovation and Entrepreneurship at Singapore Management University (SMU). Before SMU, he was Professor and Deputy Dean of Imperial College Business School, Associate Professor at London Business School, and Assistant Professor at University of Wisconsin-Madison and Syracuse University.

Dr Muthaiyah is currently a full Professor and Dean of SoBT (School of Business & Technology) at IMU University, where he teaches and conducts research in Semantic Web Algorithms, Web 4.0, Data Analytics, Blockchain, Cryptocurrencies and FinTech. Dr Muthaiyah has over three decades of academic and industry experience combined.

His corporate experience includes working as a systems analyst for IBM World Trade Corporation for 7 years in developing Financial Accounting Systems for Enterprise wide accounting applications. Currently Dr Muthaiyah is currently working on a Prognosis Model for Osteosarcoma (Bone Cancer), Fetus Monitoring, EMR Ontology as well as Digitalisation of First Responder tools.

Dr Muthaiyah has published over 150 academic papers in journals and conferences and has been affirmed with 35 IPs till to date.

Dr Khor Swee Kheng is a physician specialising in health systems and digital health, based between Hong Kong and Malaysia. Currently, he is CEO of Angsana Health (delivering digital health services & systems in Southeast Asia), advises several government agencies and private companies, and has several fellowships in universities and think-tanks.

Previously, he held progressively senior practice roles in medicine, pharma, and think-tanks, based in Kuala Lumpur, Singapore, Dubai, Shanghai, Paris, Oxford, and Hong Kong, covering over 90 countries in Asia, Africa, Europe and the Middle East.

He qualified in Medicine from the National University of Malaysia, has three postgraduate degrees (Membership of the Royal College of Physicians UK; MPH UC Berkeley; and MPP Oxford) and has more than 200 publications.

With a 25-year career spanning the private sector, public sector and academia, Neeta stands at the forefront of transforming businesses through her expertise in customer experience and service excellence. As Executive Director at the Institute of Service Excellence, Singapore Management University, she spearheaded influential programmes such as the Customer Satisfaction Index of Singapore, benchmarking companies across diverse sectors. Neeta also drove the development of the SME Consumer Analytics Platform, a pioneering digitalised solution for acquiring consumer intelligence.

Her commitment to professionalising service-based careers is evident in the suite of training programmes and certifications she developed, covering areas from Customer Experience Design to Organisational Change Management. Neeta believes that nothing happens by chance and customer experience and service excellence must be intentionally designed in organisations. Her book, ‘Stay Relevant to Stay Profitable,’ reflects her thought leadership in navigating the complexities of service and digital transformation.

Neeta, with a degree in law and certifications in design thinking and the foundations of neuro-based leadership, brings a wealth of knowledge to her role advocating for continuous innovation and transformative leadership.

Azran is the CEO of Naluri, a digital health startup that addresses mental health and chronic diseases together, in a preventive, holistic and outcomes-based approach. He was previously CEO of AirAsia X where he grew it from a business plan to a $1billion IPO with 2,500 employees in six years, and CEO of iflix Malaysia which scaled to 20 million users in 20 markets in 3 years. He held prior leadership roles at Astro, Bursa Malaysia and McKinsey. He holds a Masters and Bachelor’s degrees in Engineering, from Stanford University. He chronicles his leadership challenges in his book, ’30 Days and 30 Years’. He is an Ironman triathlete.

Dr Shunitra Chandra Segran is a distinguished healthcare leader with over 25 years of experience from within multiple facets of the healthcare industry. With a strong background as a resident surgeon in clinical practice, senior executive in the global pharmaceutical business management, thought leader on transformational leadership in healthcare, entrepreneur, leadership development and coaching experience, Dr Shunitra brings a unique blend of deep expertise, passion and innovation to driving the future of healthcare. As the current CEO and founder of her business consulting firm, Querist Consulting, she is deeply committed to advancing leadership excellence in healthcare and empowering leaders to drive transformative change in their organisations to be future fit.