For the one in every five Malaysians who lives with diabetes, access to quality healthcare is important. Quality healthcare is doing the right things, for the right patient, at the right time, in the right way to achieve the best possible results. Healthcare professionals who are trained in this respect, play a pivotal role in driving quality healthcare within their workplace. This is the experience of Wong Soh San, who is an assistant nurse clinician and a diabetes educator. She is also an IMU Postgraduate Diploma in Diabetes Management and Education student. Find our more about this Postgraduate Diploma at Diabetes Educator Boosts Healthcare Quality (The Star, 18 May 2021).