
The healthcare landscape is constantly evolving, with challenges such as rapid technological advancements, shifting regulations, and increasing financial pressures. To navigate these complexities effectively, hospitals need leaders equipped with the right skills to inspire their teams, resolve conflicts, and optimise operations.
This programme is designed for all healthcare professionals, both clinical and non-clinical. Explore critical areas such as motivation, understanding job design, leadership styles, conflict negotiation, financial leadership, and marketing – all tailored to the unique challenges of hospital administration.

Who Will Benefit?
This programme is designed for hospital management professionals in both clinical and non-clinical functions who are eager to broaden their knowledge on the pertinent issues within the industry.
- Managers in private and public hospitals
- Directors, Heads of Departments, and General Managers in public and private hospitals
- Government policy makers in healthcare delivery
- Leaders of functional departments within hospitals

Benefits of Joining This Programme
01
Network and learn from peers across the healthcare industry
02
Learn from distinguished industry guest speakers
03
Work on practical case studies
04
Become associated with a premier private healthcare university
05
HRD Corp claimable
06
MMA CPD points claimable*
*subject to approval by MMA
Programme Themes
Explore the principles of effective leadership, team development, and fostering a values-driven workplace culture. This theme emphasizes conflict resolution, job design, and personal leadership styles to create empowered and motivated teams.
Develop the ability to make data-driven decisions and lead transformative growth initiatives. This theme covers strategies for navigating change, driving competitive advantage, and positioning your organization for long-term success.
Learn to optimise hospital operations through innovative practices and efficient use of technology. This theme includes mastering financial literacy, risk management, and service innovation to enhance productivity and patient outcomes.
Learning Outcomes
Programme Modules
This module equips healthcare managers with the essential HR skills needed to effectively manage teams, drive performance, and foster a positive workplace culture in hospitals and private healthcare settings.
Learning Outcomes:
- Demonstrate effective techniques for managing diverse teams in a healthcare setting to enhance collaboration and productivity.
- Evaluate personal leadership styles and behaviors to understand their impact on team dynamics and performance.
- Apply strategies to align individual strengths with team roles, fostering improved communication and collective performance.
Trainers:
- Prof Anthony Nyberg
- Prof Beh Loo See
Date:
15 Feb 2025
This module aims to equip healthcare managers with essential tools to enhance staff motivation and team performance. Participants will explore key concepts of motivation, effective job design, and goal-setting techniques while learning practical strategies to inspire and manage high-performing teams in dynamic healthcare environments.
Learning Outcomes:
- Understand Motivation: Grasp key motivation concepts to improve individual and team performance.
- Optimise Job Roles and Goals: Apply job design and goal-setting to enhance staff productivity.
- Lead High-Performing Teams: Inspire and manage teams for optimal outcomes.
Trainers:
- Prof Anthony Nyberg
- Mr Francis Wen – Chief Human Resources Officer, IMU University
Date:
22 Mar 2025
This module explores the critical role of values in shaping effective leadership within healthcare organisations. Participants will gain the skills to align organisational objectives with core values, build trust, and drive sustainable success by cultivating a positive and purposeful workplace.
Learning Outcomes:
- Demonstrate the ability to lead by example, fostering a values-driven culture that aligns with organisational priorities.
- Develop goal-setting strategies that inspire and motivate teams to achieve individual and collective success.
- Apply mentoring and motivational techniques to nurture talent, enhance team dynamics, and support professional growth.
Trainers:
- Dr Shunitra Chandra Segran – CEO, Querist Consulting Sdn Bhd
- En Anwar Anis – Executive Director, ASC Group
Date:
19 Apr 2025
This module equips healthcare managers with the skills to navigate and resolve conflicts effectively, fostering collaboration and consensus in high-stakes environments. Participants will explore negotiation techniques, conflict resolution strategies, and decision-making frameworks tailored for healthcare settings. By the end of the module, managers will be able to turn challenging situations into opportunities for growth and improved team cohesion.
Learning Outcomes:
- Identify the root causes of workplace conflicts and apply effective resolution strategies to restore harmony. Prof Gerard “Gerry” George Group Managing Director, IMU Group Dr Chan Boon Kheng Managing Director & Group CEO of Columbia Asia 17 May 2025
- Utilise negotiation techniques to build consensus and achieve win-win outcomes in complex healthcare scenarios.
- Make informed and balanced decisions that address diverse stakeholder perspectives while aligning with organisational goals.
Trainers:
- Prof Gerard “Gerry” George – Group Managing Director, IMU Group
- Dr Chan Boon Kheng – Managing Director & Group CEO of Columbia Asia
Date:
17 May 2025
This module offers healthcare managers an exploration of leadership styles and how they impact team dynamics and organisational outcomes. Participants will learn to adapt their approach using situational leadership principles and effectively manage diverse personalities within their teams. Through self-reflection and practical tools, managers will develop a personalised leadership style that fosters collaboration and drives results in complex healthcare environments.
Learning Outcomes:
- Identify and evaluate different leadership styles and their suitability for various team and organisational contexts.
- Apply situational leadership techniques to manage teams effectively and adapt to changing circumstances.
- Develop strategies to manage diverse personalities, leveraging individual strengths to build cohesive and high-performing teams.
Trainers:
- En Azman Shah – CEO, Performance Development Consultants
- En Azran Osman-Rani – CEO and Co-Founder, Naluri
Date:
Jun 2025
This module demystifies financial management for healthcare managers, providing the knowledge and skills needed to align financial decisions with organisational KPIs. Participants will gain an understanding of key financial concepts, develop a results-driven mindset, and learn to make informed decisions that balance cost efficiency with quality care. By the end of the module, managers will be equipped to contribute effectively to their organisation’s financial sustainability.
Learning Outcomes:
- Interpret financial data and align decision-making with key performance indicators (KPIs) in healthcare settings.
- Foster a results-oriented mindset to balance financial goals with operational and patient care priorities.
- Apply financial strategies to improve cost efficiency, resource allocation, and overall organisational performance.
Trainers:
- Ms Hoo Ling Lee Regional – CEO (Central), KPJ Healthcare.
- Prof Saravanan Muthaiyah – Dean School of Business and Technology, IMU University
Date:
Jul 2025
This module prepares healthcare managers to effectively lead and navigate change within their organisations. Participants will learn strategies to cope with change, foster resilience, and communicate effectively to align teams with evolving goals. Through practical tools and real-world examples, managers will gain the confidence to manage transitions, minimise resistance, and create a culture that embraces innovation and adaptability.
Learning Outcomes:
- Identify the stages of change and apply strategies to help teams and individuals cope effectively with transitions.
- Demonstrate the importance of clear and consistent communication in managing change and reducing resistance.
- Lead change initiatives by fostering a positive culture of adaptability and resilience within healthcare organisations.
Trainers:
- Mr Tim Dinwiddie – Senior Advisor, TPG
- Prof Saravanan Muthaiyah – Dean School of Business and Technology, IMU University
Date:
Aug 2025
This module empowers healthcare managers to drive service excellence by understanding and applying the principles of the Service Profit Chain. Drawing on examples and case studies from industries outside healthcare, participants will explore innovative approaches to service transformation. Using problem-solving methodologies, managers will learn to address challenges, enhance service quality, and create value for patients and staff alike.
Learning Outcomes:
- Understand the Service Profit Chain and its application in improving service delivery and organisational performance.
- Analyse examples and case studies from various industries to identify best practices for achieving service excellence.
- Utilise problem-solving methodologies to implement effective service transformation strategies in healthcare operations.
Trainers:
- Ms Neeta Lachmandas – Founder ConsciousService Pte. Ltd.; Former Executive Director, Institute of Service Excellence, Singapore Management University
- Dr Kamal Amzan – Regional CEO, IHH Healthcare
Date:
20 Sep 2025
This module equips healthcare managers with the tools and strategies to manage organisational growth effectively. Participants will explore the dynamics of scaling operations, aligning growth strategies with organisational goals, and navigating challenges such as resource allocation and workforce expansion. Through real-world examples and actionable insights, managers will learn to lead sustainable growth initiatives that drive long-term success.
Learning Outcomes:
- Develop growth strategies that align with organisational objectives and respond to market opportunities.
- Manage challenges associated with scaling operations, including resource optimisation and workforce planning.
- Apply leadership and decision-making skills to guide sustainable growth and maintain service quality during expansion.
Trainers:
- Prof Gerard “Gerry” George – Group Managing Director, IMU Group
- Mr Timothy Chang – Executive Director, ASC
Date:
Oct 2025
This module empowers healthcare managers to leverage technology for enhanced workplace productivity and personal efficiency. Participants will explore tools and techniques to improve digital awareness, streamline workflows, and organise tasks effectively. By integrating technology into daily operations, managers can optimise their performance and lead their teams to achieve organisational excellence in a digital-driven healthcare environment.
Learning Outcomes:
- Demonstrate digital awareness by identifying and adopting relevant technologies to enhance productivity in healthcare operations.
- Utilise tech-based tools to organise personal tasks and manage workflows efficiently.
- Develop strategies to integrate technology into team processes, fostering a culture of innovation and productivity.
Trainers:
- Prof Saravanan Muthaiyah – Dean School of Business and Technology, IMU University
- Dr Rakesh Nangia
Date:
Nov 2025
This module provides healthcare managers with a comprehensive understanding of risk management principles, focusing on quality control and governance. Participants will learn to identify, assess, and mitigate risks to ensure patient safety, operational efficiency, and regulatory compliance. Through practical tools and case studies, managers will develop strategies to create a proactive risk-aware culture within their organisations.
Learning Outcomes:
- Identify and assess risks in healthcare operations, focusing on patient safety and organisational performance.
- Implement quality control measures and governance frameworks to mitigate risks and ensure regulatory compliance.
- Develop a risk management plan that fosters a culture of accountability and continuous improvement in healthcare settings.
Trainers:
- Prof Sharifah Sulaiha – Dean, School of Medicine, IMU University
- Dr Chong Su-Lin
Date:
Dec 2025
This module equips healthcare managers with the skills to analyse competition, develop effective strategies, and position their organisations for success in a dynamic market. Participants will explore marketing principles, competitive analysis techniques, and strategic planning tailored to the healthcare industry. Through practical tools and case studies, managers will learn to differentiate their services and build sustainable competitive advantages.
Learning Outcomes:
- Conduct competitive analysis to identify market trends, strengths, and areas for differentiation in healthcare services.
- Develop marketing strategies that align with organisational goals and effectively reach target audiences.
- Design and implement competitive strategies to achieve long-term success and resilience in the healthcare sector.
Trainers:
- Ms Hoo Ling Lee, – Regional CEO (Central), KPJ Healthcare.
- Prof Gerard “Gerry” George – Group Managing Director, IMU Group
Date:
Jan 2026
This module enables healthcare managers to leverage data for informed and effective decision-making. Participants will explore the principles of data analysis, interpretation, and application to solve real-world challenges. By learning to align data-driven insights with organisational goals, managers will gain the confidence to make strategic decisions that enhance performance and patient outcomes.
Learning Outcomes:
- Analyse and interpret healthcare data to identify trends, opportunities, and areas for improvement.
- Apply data-driven decision-making techniques to address operational and strategic challenges in healthcare.
- Integrate data insights into organisational processes to support evidence-based strategies and improve outcomes.
Trainers:
- Prof Saravanan Muthaiyah – Dean School of Business and Technology, IMU University
- Dr Rakesh Nangia
Date:
Feb 2026
Fee Structure
- Graduate Trainee Programme Partner – 5 modules & below (RM1,700 / module)
- Graduate Trainee Programme Partner – 6 modules & above: (RM1,445 / module)
- Non- Graduate Trainee Programme Partner – Group (1-10 pax) – 5 modules & below (RM2,000 / module)*
- Non- Graduate Trainee Programme Partner – Group (11pax & above) – 5 modules & below (RM1,700 / module)*
- Non- Graduate Trainee Programme Partner – Group (1-10pax) – 6 modules & above (RM1,700 / module)*
- Non- Graduate Trainee Programme Partner – Group (11pax & above) – 6 modules & above (RM1,445 / module)*
Please note that the registration fee is subject to change based on the final number of modules registered. We will notify all registrants of any adjustments prior to final confirmation.
*For Group Registration – Each participant is required to submit registration individually. Please note that the registration fee is subject to change based on the final number of participants (pax) and modules from the same organisation. In the event of any changes to the number of participants, the registration fee may be adjusted accordingly. We will notify all registrants of any adjustments prior to final confirmation.
Click HERE to view the list of our Graduate Trainee Programme Partners.
Meet Our Speakers

Prof Dr Gerard George
Group Managing Director, IMU Group

Prof Saravanan Muthaiyah
Dean, School of Business and Technology

Tim Dinwiddie
Senior Operations Advisor, TPG Capital

Neeta Lachmandas
Founder, ConsciousService Pte. Ltd. Former Executive Director, Institute of Service Excellence, Singapore Management University

Dr Shunitra CS
CEO, Querist Consulting Sdn Bhd

Prof Anthony Nyberg
J. Henry Fellers Professor of Management, Darla Moore School of Business, University of South Carolina

Mr Francis Wen
Chief Human Resources Officer, IMU University

Prof Beh Loo See
School of Business and Technology, IMU University

En Azman Shah
CEO, Performance Development Consultants

En Anwar Anis
Executive Director, ASC Group

Ms Hoo Ling Lee
Regional CEO Central, KPJ Healthcare
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Digital Leadership & Professional Certificate
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